Refund policy

Return & Refund Policy

We hope you love your Iris & Ash Apparel purchase. However, if something isn’t quite right, eligible items may be returned within 14 days of delivery.

To qualify for a return, merchandise must be unworn, unwashed, unaltered, free of odors, makeup, deodorant, pet hair, stains, or other signs of wear, and must have all original tags attached. Items that do not meet these conditions will not be accepted and will not be refunded.

All sale, clearance, promotional, final-sale, gift card, and intimate/personal-use items are final sale and are not eligible for return or exchange.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable. Iris & Ash Apparel is not responsible for return packages that are lost or damaged in transit, so we recommend using a trackable shipping method.

Once your return is received and inspected, we will notify you of approval or denial. Approved refunds will be issued to the original payment method. Please allow several business days for your bank or card provider to post the refund.

Damaged or Incorrect Items: If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery and include photos of the item and packaging. We will make it right.

Exchanges: Because inventory may be limited, we cannot guarantee direct exchanges. If you need another size or style, please contact us. When available, we will gladly help; otherwise, you may return the eligible item and place a new order.

Order Cancellations: Orders may only be canceled before fulfillment begins. Once an order has been processed or shipped, it cannot be canceled.

Iris & Ash Apparel reserves the right to refuse returns that do not meet the requirements above or where excessive or abusive return activity is suspected.